Test your knowledge
Choose a lesson from the list below and check your knowledge of trader best practice
Available courses
COVID-19: Staying Vigilant
Covering: COVID-19 symptoms, issues around vulnerable consumers, good communication approaches, mitigation of risk, cleaning practices, ventilations and the develop of risk assessments.
Consumer rights
Covering: The relevant legislation, business benefits, the various dispute resolution options, as well as model cancellation forms and business perspective from tradespeople.
Consumer Vulnerability
Covering: Key concepts like situational and market vulnerability, best practice in terms of identifying and dealing with consumers with vulnerability and the best ways to communicate.
Consumer Confidence
Covering: This course takes an overview of approaches to trade that combine business benefits with consumer experience and the crucial role responsible traders play in keeping Kent residents safe.