Test your knowledge

Choose a lesson from the list below and check your knowledge of trader best practice

Available courses

COVID-19: Staying Vigilant

Covering: COVID-19 symptoms, issues around vulnerable consumers, good communication approaches, mitigation of risk, cleaning practices, ventilations and the develop of risk assessments.

Consumer rights

Covering: The relevant legislation, business benefits, the various dispute resolution options, as well as model cancellation forms and business perspective from tradespeople.

Consumer Vulnerability

Covering: Key concepts like situational and market vulnerability, best practice in terms of identifying and dealing with consumers with vulnerability and the best ways to communicate.

Consumer Confidence

Covering: This course takes an overview of approaches to trade that combine business benefits with consumer experience and the crucial role responsible traders play in keeping Kent residents safe.