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Anyone can find themselves in a position of vulnerability at any time. It makes sense to talk about what consumer vulnerability actually is, how it can affect everybody at one point or another, and how it can be factored into your business practices.

By looking out for vulnerable members of the community, Kent County Council’s Trading Standards Checked scheme members can do their bit to stamp out rogue traders who don’t play by the rules, give their own business a boost, and make Kent a better place to live and work for everyone.

When you complete this course with a score of 80% or above you will receive a Certificate of Completion with your name and company name on, as well as access through the Trading Standards Checked site to badges you can proudly display to show customers that you have completed the course.

The course is broken into four sections listed below. Scroll down to see a more detailed breakdown of the individual lessons, which will also record your progress throughout the course.

You can go through the lessons in any order, but to take the final quiz and earn your certificate and badge you will need to have marked all lessons as ‘complete’.

As you go through the lessons you can click ‘mark as complete’ when you have fully understood a section, or use the ‘next section’ button to move on if you wish to return to the lesson later.